Confirmed Service Customer
Pluses: The issues with my car were resolved. Chris was very professional and pleasant. Minus: My car was not ready on the day of the service. This happened the last two times I brought my car in. In both cases the car was there the night before and I had an early morning appointment yet when I called in the afternoon, they had not even looked at the car. Prices are very steep. It cost $2K to have a water pump and serpentine belt replaced. Labor alone was $1,400. Not a good experience when your car is not ready on the day of the appointment and the price for repair is extremely high.
Kenneth/mary A.
TEWKSBURY,
MA
Business Response
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (978) 513-0014 when you have a chance. Thank you, and we look forward to hearing from you.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
The staff is always friendly and helpful. They call you by name and listen to your concerns. After they explain all aspects of what to expect for the ...
Confirmed Service Customer
Addressed all my concerns and gave advice to follow up on them in next visit.
Confirmed Service Customer
Very friendly staff. Oil change and tire service was performed promptly. We dropped off the car for the day and they had it ready in 2-1/2 hrs.
Confirmed Service Customer
Needed an Inspection sticker before the New Year. Stopped in and was welcomed and told to have a seat in the waiting room and they took care of it. Do...
Confirmed Service Customer
They repaired transmission lines and flush out transmission. They were also repairing a tire that was leaking. Most of it well the transmission and fl...
