Confirmed Service Customer
Pluses: The issues with my car were resolved. Chris was very professional and pleasant. Minus: My car was not ready on the day of the service. This happened the last two times I brought my car in. In both cases the car was there the night before and I had an early morning appointment yet when I called in the afternoon, they had not even looked at the car. Prices are very steep. It cost $2K to have a water pump and serpentine belt replaced. Labor alone was $1,400. Not a good experience when your car is not ready on the day of the appointment and the price for repair is extremely high.
Kenneth/mary A.
TEWKSBURY,
MA
Business Response
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (978) 513-0014 when you have a chance. Thank you, and we look forward to hearing from you.
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