Confirmed Service Customer
Going to this location for oil changes and repairs over the last 3 years, service was good up until my recent visit. Service department only addresses "indicated" issues that are noted at time of intake and technician will only fix. If there are notifications on the Driver Info Center Display History the technician DOES NOT investigate as it wasn't noted initially even though techs run diagnostics. They will not review or service any issues with the vehicle or go above and beyond if not mentioned. This service is unacceptable. Computer issues are extremely important with today's technology, especially where my vehicle is still under warranty. I'm highly disappointed of the UNACCOMIDATIONS that were given this visit.
Christine M.
MALDEN,
MA
Business Response
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