Customer Reviews

Went for a wheel alignment and I was told the bolts in the rear axle are stuck therefore they can't do the rear alignment. Gave me a quote for $1400 plus to replace the rear axles. On my way home, I realize the alignment has became worse after your technician worked on it. A day later I took the car to Goodyear to have the alignment done. The technician at Goodyear did the alignment and now my car drives straight. Your staff wasn't honest and very deceiving. I feel like they were trying to sell me service the car didn't need. The only thing your mechanic did on my car was making the alignment worse than the way it was before and still charged me $129.00 for an alignment that couldn't be done only by your technician.

State inspection

Service was provided on-time and professionally completed.

Great experience as always. Quick in and out. Thank you to Chris and your maintenance techs.

Everyone was friendly - explained everything - and were very thorough in answering my questions

The best vehicle buying experience I have had yet. Angel is a knowledgeable and friendly salesperson.

no problem with service managers

Chris was great to deal with. I am an 80 year old disable veteran and Chris clearly understood what my situation was. I was able to upgrade my 10 year old truck to something that closely emulated my 2014 Z71. Needless to say, GM made changes that aren't necessarily in the best interest of the consumer. My old truck had a remote starter and step railing to make it easier for a disable veteran to climb into, there were no bells and no whistles, as they say. I have been GM loyal since I was 16 years old, and it was nice to see that the steering wheel came with the vehicle and not as an option. In any event, Chris exceeded my expectations. He should be in the corporate office and not on the sales floor. Thank you Chris and thank you for acknowledging my military service. Veterans would definitely appreciate Chris, he is a true professional.

GOOD

The service department is very accommodating when I bring my car in for service. I have been dealing with this location for many years and am a satisfied customer.

Staff was tremendous!!!!! Very friendly Chris at service desk couldn't ha e been nicer worth the 25 min ride!!!!

The service department is always very nice and informative. Very professional.

Fast, reliable, honest as always!

I always bring my car in for service. Everyone is helpful, friendly and the workmanship is excellent. I look forward to buying another car from Greater Lowell. Thank you Ken

staff was helpful and attentive.

Dropped off on Christmas, afternoon, Chris told me they have there BEST tech on the project, which they did, Numerous Check engine codes on the GMC app, as well the Coolant fans on High speed, after a few days, resolved and on my Way, Chris introduced me to the (Owner Mike) Nice chat about my next GMC, Great bye the way

My service was excellent, needed several things done that day, my service writer was great to get everything scheduled together and arranged for a ride home and back. I have been going here since I bought my Verano and wouldn't go anywhere else.

Angel in Sales is awesome ! Artie in Finance is knowledgeable, courteous and patient. The whole experience was a pleasure.

Chris was very professional and took care of my truck needs.

Kept vehicle for extended period of time. Additionally, there was lack of detail in the description of what type of valve was replaced. Also, my mileage in and my mileage upon pick up had about 75 mile discrepancy. Like they drove my car more than the 2 miles documented on check out paperwork.